Questions or feedback?
We'd love to hear from you. Reach out any time and we'll get back to you as soon as we can.
fanslytics@zohomail.saFrequently Asked Questions
How do I log in? Is it safe?
You sign in through Instagram's own login page inside a secure web view. Your password is entered directly on Instagram's site and is never seen, collected, or stored by us.
Where is my data stored?
All analysis is done locally on your device. We don't upload or store your data on any server. You can wipe everything at any time with "Delete All Data" in Settings, or simply by deleting the app.
How accurate is unfollower detection?
The app compares snapshots of your follower list between syncs, so unfollowers are detected from the moment you start using the app. Results depend on the data Instagram makes available.
Can I track more than one account?
Yes — Premium supports multiple accounts. Add every profile you manage and switch between them instantly.
How do I cancel my subscription?
Subscriptions are billed by Apple and managed from your Apple ID settings: Settings → your name → Subscriptions. Cancel at least 24 hours before the end of the current period to avoid renewal. Deleting the app does not cancel an active subscription.
My analysis seems stuck — what should I do?
Close and reopen the app, check your internet connection, and try syncing again. If it still doesn't complete, log out and back in — and if the problem persists, email us and we'll help.